Mast(s) Down

[Harryzac]

Hello,

Before I make this post, I just want to say that I have looked at this thread:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

and I have also used the O2 Service Status checker. I have also run a search on these forums for anyone else who have had these issues.

I moderate a large forum myself so I know that it can be frustrating when people keep posting the same issues and it gets really repetitive so I hope I'm not being a nuisance .

I have moved into a flat in the past few weeks, and since I first started to move into the flat, I have never been able to get any coverage, whether it be mobile internet, calls, texts: anything. I looked at the service status page for my postcode and got the message: 

"[Amber Signal Icon] Sorry a phone mast in this area isn't working

This means your service might come and go until we fix it.

Updated 23:00 (refreshed hourly). Recent faults might not show yet."

I also downloaded the coverage app and noticed that there are quite a few masts that don't have an amber signal icon, but a red one too. I thought "OK, so O2 probably know about this and are fixing it". About 3-4 weeks later, the issues were still not fixed and I wasn't receiving any coverage. Again, I checked and the same situation was happening on the service status page. Still amber for my postcode and a few reds around it. Therefore, I used the coverage app on my mobile to report an issue for my postcode. 

To this day, over a month later, I am in the same situation. Could not a single one of these masts be fixed? I know that I can use TuGo, but I have to wait until the 19th to get connected to any WiFi so I'm pretty isolated here. If I get any important texts or calls in my flat, what am I to do? I can't sit in Starbucks all day!

I haven't included my postcode here for security reasons: not sure if anyone would need a postcode to investigate.

Thanks in advance for your help - I hope I don't annoy anyone too much!

[MI5]

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@Anonymous wrote:
Not the update we wanted to see. 😞

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But the expected one 😞

[Harryzac]

Checked just now on the online service status page and apparently the mast was fixed with a green icon. I refreshed again and it has gone from the amber symbol to the red one with the message:

"Sorry we're currently investigating reports that a phone mast in this area isn't working.

This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.

Updated 15:00 (refreshed hourly). Recent faults might not show yet."

Hopefully this is resolved soon!

[jonsie]

Hope so and unfortunately that's the only place where information is available.

[Anonymous]

I've had two weeks of intermittent signal Before where work was showing as being carried out.

No where near as some of you guys are experiencing right now. 😞

[Harryzac]

I just checked again and now I'm consistently getting:

[Green Symbol] Our network is currently working fine

If we're doing work on the phone masts near you we'll tell you about it here.

Updated 20:00 (refreshed hourly). Recent faults might not show yet.

However, my signal is still non-existent. Any suggestions? 

[jonsie]

Presumably you have cleaned the sim card and rebooted the phone?

[MI5]

Toggle airplane mode on/off.

[Harryzac]

Took the SIM (and hence the battery) out and cleaned the SIM - still nothing.

Turned airplane mode on and off again - nada. 😞

I just talked to one of the support team online and they said to report it again using the network app. How many times do I have to report something for them to fix it? I'm trying to be patient about this haha.

[jonsie]

Feel for you mate

[Anonymous]

Totally agree.

File a complaint is an option.

http://www.o2.co.uk/how-to-complain/complain