Canadian network

[PennyRainbow]

My teenager is in Canada arriving today. Her phone won’t connect to any local networks. I’ve remotely helped her with w network setting reset and others ideas from O2 customer service but nothing has worked any ideas 

[MI5]

@PennyRainbow 

Bell or Rogers I think she needs to connect to.

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 5g then 4g Try 3g
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[PennyRainbow]

As soon as she replies in 2 hours I will go through it. Thank you so much O2 were distinctly unhelpful 

[MI5]

Good luck @PennyRainbow