Blackberry 9700 white screen.....

[Anonymous]

any ideas how to sort out the white screen on my blackberry? It was on an o2 contract for 18 months, when I upgraded I then use the 9700 with a PAYG sim... so I cant take it back to the shop as its no longer under contract.... hope its repairable??

For a while we could press the top corner to 'unlock' the phone and it would ask for the password.. tried password daughter thought it was, you get 10 attempts, so we stopped trying at 7 tries.....

Then i thought we could use o2 livechat to 'reset' the password, but live chat is too busy to use tonight.... ideas anyone? thanks:)

[MI5]

O2 won't know what password you have set on your phone, so if you have forgotten it you will have to reset the phone. Only hope is trying to do so through the BB desktop software on a PC connected to the phone.

http://bbsak.org/

[Anonymous]

Thanks for the reply:) we did manage to do a back up the other day whilst it had the white screen, so I'm hoping if I connect it again and do a restore, I can then reload it from the backup I made? I'm not at all technical when it comes to phones, but I'll have a go at it as we've nothing to lose - it doesn't work right now so it can't get any worse!

Thanks for the advice:)

[MI5 · Accepted solution]

You will, at a guess still have the password issue though? BBSAK can reset your phone from the PC without the need for touching the phone. Alternatively you can try reinstalling the OS through the normal BB desktop programme.

[Anonymous]

thanks for the replies suggesting reloading the OS.. will have a go at it tomorrow as it now continually has the white screen, even after pressing the unlock on the top of the phone... will let u know how I get on:)

[Anonymous]

I didnt mention, after having 10 attempts at putting in the password (that we didn't know) the phone wiped itself, so I then restored it with the backup I'd previously made... I had read somewhere suggesting it needs a new screen, but I'll reload the OS first to save myself £33...

[MI5]

If the OS reload doesn't fix it then yes it will need a new screen unfortunately 😞