Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Hiseveral attempts of topping up won’t accept it
Hello, my order got sent to risk team they said they wanted to ask me a few questions regarding my order, does anyone know what they will ask on the call and what happens after that? Thanks
I set up a new contract on Monday and paid but haven’t heard anything and it said a new phone would be delivered the next day?
So I opened a sim only plan with 02 2 days ago, i checked my 02 app it said I was eligible to upgrade not sure why as I know you have to be with them for a specific amount of time to upgrade to a device anyway, I applied as it allowed me to I passed ...
How do I provide PAC code to O2?
Ordered a pay monthly SIM card through Virgin on 20th March unfortunately got lost in there system phoned Virgin on 25th was on phone with them 61 minutes to sort out they put me through to O2 for another 14 minutes to order a new sim they advised th...
HiSince all virgin-mobile users are being shifted over to O2, I wanted to know if anyone has experience of getting an old mobile phone unlocked.I have an alcatel OT-916 which is locked to VirginMedia, I've been trying to get the codes to unlock it bu...
hi, I made an o2 account and I want to make a contract on an Esim card, but when I paid I still made an account and was told to check the account for another 24 hours
Hiya I made an acc for O2 and placed an order for a new iPhone and I cannot get into my account to see if I have a tracking order yet and it says I need to wait 48 hours for my account to be accessed
Hi I have received sim card. I should have received 10GB Data but I only got 5GB Data but I still have to pay for 10GB Data. any solution?
