Solved: calling nhs 111 ftom O2 mobile

Anonymous · ‎23-01-2015

Tried calling NHS 111 in the busy Xmas period. Got through to the wait message but was cut off twice after waiting 10 mins 40ish seconds each time. Is this O2 cutting me off or the nhs system? Anyone else had this? Can't imagine O2 knows I am not in a real conversation.

MI5 · ‎23-01-2015

I assume the NHS service was very busy - There is no reason for O2 to cut you off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎23-01-2015

Can someone move this out of Tugo into pay monthly forum. Sorry.

Anonymous · ‎23-01-2015

The NHS number is run on behalf of the NHS by Vodafone and there was a service failure over Christmas which might explain your issue.

It was also extremely busy as people were in some cases phoning up with things that really a pharmacist could have dealt with.

MI5 · ‎23-01-2015

I assume the NHS service was very busy - There is no reason for O2 to cut you off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎23-01-2015

Sounds like you got disconnected by the nhs lime not O2 I'm afraid

Anonymous · ‎23-01-2015

Kinda what I thought. O2 doesn't cut any other call at 10 mins. frustrating losing your place in the queue. Hopefully won't happen next time. Cheers.

Anonymous · ‎23-01-2015

Glad I could help

Cleoriff · ‎23-01-2015

Yes sadly the number went down at Christmas. Caused a great deal of anger with medical services. People then had to phone 999 for problems that could have been sorted with the less urgent 111

Veritas Numquam Perit