on 04-03-2021 14:53
Will i have to ring 02 in the morning at 8am ?
I have received my bill and its more than double
I have been charged twice for Disney + i havent got this
Advice please
on 04-03-2021 14:55
You need to call O2.
All numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 04-03-2021 15:00
on 04-03-2021 15:00
@jonsie wrote:
You need to call O2.
All numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Thank you will try remember ring at 8am lol.
on 04-03-2021 15:13
on 04-03-2021 15:13
on 04-03-2021 15:49
on 04-03-2021 15:49
on 04-03-2021 15:57
on 04-03-2021 15:57
on 04-03-2021 16:01
on 04-03-2021 16:01
@jonsie wrote:Brilliant, well done @Poppysmum
Thank you @jonsie
I am always very polite on live chat was told first nothing could be done.
So i said thanks no worries i will ring 02 at 8am tomorrow
Sagar then said wait blah blah blah and soon got my money reimbursed it pays to be polite lol
on 04-03-2021 17:39
on 04-03-2021 17:39
Just check in My O2 to make sure Disney+ is cancelled
Help here to remove it
on 04-03-2021 19:55
on 04-03-2021 19:55
@jonsie wrote:Just check in My O2 to make sure Disney+ is cancelled
Help here to remove it
Guide: Adding and removing O2 Extras
Checked thank you and its asking me to subscribe so its cancelled yah