General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

How cancel account when you forget your Ipad O2 number?

I have sold my iPad. I want to cancel my O2 account. I dont remember my SIM card number. :womanindifferent:

Interactive Texts from 70011 - How do I block them?

I have no idea why but I have had a couple of texts from 70011 and they have charged me around 80 pence for opening each one.How do I stop them?Thanks.

My Phone battery is dying. Help!?

Hi. I have a Sony Ericsson W100i Spiro and I think the battery might be dying. The past couple of nights I have fully charged it to 100%, and then woke up the next day to find it at 20-25%. This shouldn’t be happening and it’s only started the past c...

New I-Phone Tariffs

I read in the Metro during the week that 02 were going to be changing the tariffs for the i-phone to increase sales. They said it would happen today, so I looked and sure enough they have increased the included minutes, now getting 600 minutes for ca...

Deleted Contact/Text help!!

Hi there, I deleted a text on my iPhone and lost a really important contact! If I call 02 with the exact date and time that the texts were exchanged would they be able to provide me with the number? Thanks for any help!

Facebook Texts

Is anyone else not receiving texts for Facebook status updates for people they've subscribed to? Does that make sense.Basically, I have a few of my friends who's statuses I like to read and I don't always catch them on my news feed so subscribed to t...

What do you think of the new banner ads on the o2 website

With the advent of banner ads on the home page

where do you find the puk code?

my phones locked, and i dont have a clue where to find the puk code? does anybody no where it is?

O2 3G coverage

For the past 5 years i've been on Orange and always been very happy with the 3G signal i've had - i live in Stafford and work in Telford and never really had anything less then full 3G coverage in these areas. I moved to O2 because of the iphone but ...

How would you like to see the forums evolve?

As the level of spam is rising which of the options above would you like to see remembering that these forums are called customer forums.