General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

VAT Retail Export Scheme

Hi,I was planning to buy a phone from O2 Pay & Go and wanted to confirm whether O2 support VAT Retail Export Scheme or not. Through this scheme one can claim the VAT charged on the product, if person is non-UK resident and fulfill other criterias. I ...

O2 down again?

Hi is anyone else having issues with o" or is it just our area - also do we know when it is going to be fixed? Need to work and the work number is diverted to my mobile so couldn't even use another phone or network if I wanted!!!!

Resolved! Contact Lists

Hi, Can contact lists be managed via My O2 ie deleting them ?Thanks

What happened to O2's customer service!

So angry and disappointed had to share this and check its not just me feeling like this! So I am a gold customer and been with O2 for over 12 yrs and never had any problems as always been happy with the customer service they provided! But now... I ca...

Poor co-operation

I tried the chat line to O2. This is what I got, Welcome to O2. Someone will be with you soon. You're through to Harold. We’re putting you through to the right person, won’t be long. You're through to Arush. Arush: Hi I'm Arush. How can I help? James...

your're a joke o2 and I will not be renewing my contract when the new iphone is out.

firstly i know about the international charges, i went to america last month and upon arriving i recieved a text saving we'll send you a text when you've used £20 of data, then £40 of data. after about a week and a half i recieved a text saying you'v...

Whoever is messing with the forum please stop it !

Surely I'm not the ony one to be experiencing, at best slow page loading and at worst zero page loading !

Charity

Around three months ago, I had reason to cancel my wife's Simplicity contract which was done with minimal fuss by a very helpful young lady in the department I had to deal with. It transpired that after the account was closed there was a credit of so...

Apple v Samsung

This seems to be starting un-noticed with most of the news directed towards the Olympics. If there's a gold medal for petulance, I award it to Apple! Samsung to Apple: It's not copying, it's competinghttp://news.cnet.com/8301-13579_3-574836...In its ...

Terrible signal

The strength of my signal on my 3GS has got progressively worse over the last few weeks and since the disruption most of the time the display says 'no service' and occasionally there is one bar. The website suggests that the signal strength is good f...