General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! E-mail Delivery Status Notification

For the past few days I've received hundreds of Delivery Status/Undelivered Mail Notifications for e-mails I haven't sent . The e-mail addresses are random and not anyone I know. Have I been spoofed? I'm using Windows Mail on my computer to receive e...

Resolved! Calls to customer service

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

Resolved! 08000641087

I had a call from 08000641087. The number came on my screen as 'O2 Insurance'. They said they are O2. They knew my name, address, the handset I have, that I am with O2 for long.. When I 'chat' with O2 I was told that it was not them they called. I am...

Resolved! O2 Website error'd 6 times then refused me due to too many credit checks, help or advice?

If ive put this in the wrong area im sorry, please advise me and ill move it, im new to this forum; bit long but a good read if you’re bored!! On Tuesday the 12th March at 9pm ish I went via a cash back website called http://wwwdotcashbackdotcodotuk/...

o2 webmail

please help - I can't find the page to check my O2 emails - it's been missing for months - where is it? when i click on the home page link my o2> o2 webmail the only result is not found. I get the following message every time - i've even tried other ...

Resolved! help!!! before i go mad!

I was due an upgrade on the 15th - ive had five delivery dates given me - i keep phoning dial a phone to be told they are still waiting on o2 approving my upgrade!!! ive been a customer of o2 god knows how many years so why is it taking so long - ver...

Broken links

Sometime ago I thought this forum had a thread going for broken / out of date links on the main o2 site. Anyway I can't find it, hence starting a new one... Can one of the forum managers who works for o2 ask o2 when they are going to update the: http...

The Nokia 920 in the UK farce

Its some 6 months since the release of the Nokia Lumia 920 and I am still unable to get a yellow one on O2. My problem is, O2 are the only UK operator who provide a signal that's almost usable where I live - all the others are too weak in my area, so...

Resolved! Calling a global sim from my O2 mobile

Hi, I was wondering if anyone knew whether I will be able to call someone on their global sim number whilst they are in Spain (UK number starting +4478221...) within my inclusive minutes? I know some networks allow this but not sure about O2.

This is why we all need to report spam calls and sms

http://www.bbc.co.uk/news/uk-scotland-scotland-business-21855594 If we report all calls and sms to ico or tps then action is taken as per this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...