General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Recent charges on My O2

Is anybody having problems viewing their recent charges on My O2? I used to be able to see an itemised list of all recent texts/calls (in a seperate window) but since the website has been updated, this function appears not to be working. Any ideas? U...

Windows 10 Vending Machine

This looks pretty cool and im sure it will have its uses but cant see it becoming mainstream just yet Windows 10 Touchscreen Vending Machine

Article 161 Pop Up and other Ransomware

If you are unfortunate enough to get caught out by ransomware, here is a step by step to remove it without paying up This guide only applies to Android phones: 1 - You need to boot into safe mode. Google for how to do this for your individual handset...

aerial direct

about 4yrs ago i got a phone call from aerial direct or what ever it was called before that saying they were working on behalf of o2 and it was time to renew contract , didnt have a new phone however recieved a cheque in lew of phone all was well . J...

Monthly package consitently exceeded

Hi guys,for the past 4 months, I have exceeded my data package (250MB) half way through the month and I had to buy a bolt on most of the time.My browsing hasn't changed and I haven't added new apps. I have contacted customer services who were unable ...

O2 TOOK UPFRONT COST!!!

Hi, i just put in for a contract i paid £99.99 upfront but i were declined as i didn't have enough additional information like passport etc, i were fine with being declined as ill just get a pay as you go but when i checked my bank O2 have still take...

Resolved! would like some advice please

Hi all, i posted a short while ago about an issue i had with O2.Basically ordered an iphone 5C and didnt like it, didnt even open the packet or use the phone, returned the phone and cancelled the contract all within the 14 day cooling off period. Was...

4G Signal

Hi there, I'm new here. I wanted to know why 4G is bad in the London area. At Clapham Junction station I can only get 2G and when at Victoria waiting for a train to leave there is no 4G for platforms 9- 12 and I cannot do anything on 3G as it seems j...

Resolved! International tariffs/options - Advise needed please!

I am due to be going abroad working for a couple of months, I was just wondering if anybody could advise me what to do with regards to my SIM/tariff etc. I have an Iphone 6 with 9 months to run on my contract which is unlimited minutes, texts and 5GB...

Disillusioned by 'Guru's'?

I got a Samsung S6 just before Christmas having had my previous phone for 5.5 years (it was well out of contract). I've had real issues syncing all of my contacts (3 email accounts, LinkIn and Facebook). Research suggests that Facebook mayhave change...