General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

emergency calls only

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......

Phone replacement

My phone is broken, I phoned the Customer service advisor. Their wasn't helpful. Their could see I have a iPhone 7 plus but no on 2 occasions they have sent me the wrong phone and think they customer service is great. I'm without a phone now so gotta...

DPD - the worst delivery service in the UK

Every time I have ever arranged a pick up of my phone with O2, they have used this service - DPD. Every single time I have had to wait for hours, or after hours of waiting to be told 'that they tried to deliver'. This is LIES. I have been at home, wi...

What has TECH done for / mean to you?

When poorly at home the laptop is my window on the worldTapping keys or pressing tiles / buttons on my mobile phone is easier for me when contacting someone by phone (eg text or messenger or Facebook) in many cases than contacting people / companies ...

I'm not happy.

I'm not happy at all. How am I supposed to contact O2 about my bill. When I can't make phone calls?!I'm so angry right now.

O2 failings: unreliable coverage; requires pressure to abide by Sale of Goods Act

25 July 2017. North Hertfordshire. Sandon.Over past two weeks mobile service has got worse at my location (inside and outside property). Delayed reception of texts, banked-up emails; no internet connection at all; sometimes no register recognition to...

Sales not offering loyalty multi contract discounts!!

I've been with O2 since 2004!! I've recently taken out 2 further monthly contracts and NOT offered the 25% and 15% loyalty multi contract discount. CS have just told me it needs to be applied at point of sale and can't be applied afterwards. I am wai...

O2 scam

I'm an O2 customer on a pay monthly data allowance of 500MB which is usually enough for me, so far so good.I found out a few days ago that I could use my phone as a personal hotspot to connect to the Internet on my laptop which is useful at the momen...

Live chat

"Live chat"..................more like "dead chat" the time it takes for an operator!

Voicemail nightmares

TL;DR my voicemail isn't working and it's proving very hard for O2 to fix.So my voicemail suddenly stopped working.No joy with 1760/1750 (just 3 beeps and call failed)Spoke to a really helpful guy who got the network team to do some magic. Yay - got ...