General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Alert on phishing message

Received below today. Dont click on URL, certainly not genuine O2 website. From previous posts here it looks like this scam was around last year just with different message in it: "We're closing International Favourites on 30 November.But until then ...

Positive Feedback - O2 Insurance

Good evening.I just wanted to leave some positive feedback, as you don't see enough of it these days.I called O2 on Friday to make an insurance claim on my damaged phone. The adviser was very helpful and explained the process well. I was made aware t...

I'm losing my mind

Hello, This morning I have recieved texts from two different numbers saying I have been "calling their friends". These people have my number so I don't know if it's people I know just being annoying and weird, kids just trying to wind me up or some g...

Complain

I was with O2 around one year and was counting time to finish with this company. They charged me with no reason few times .Even now that I finished with them after one month,They charged me again and when I asked why, they said sorry and we can not r...

Jamie from cancellation team.

I accedently closed the feedback window lol . So I wanted to leave the feedback here so Jamie who helped me knows how awesome he is.He helped me a lot.Sorted everything.GIVE THAT MAN A PAY RISE. Jamie you rock.

Losing the will to live with o2 customer service

Hello, I upgraded my o2 package to two iphones and an ipad pro last year when the iphone 7s were released primarily as i was told i would recieve the 20% family and friends discounts (i have proof on email and o2 chat of this). Upon receiving the pho...

No service for 4 days now!

Since late Sunday evening I have not been able to send/receive texts or calls! Apparently there’s a problem with a nearby phone mast. Customer services have not been at all helpful and I am at the end of my tether now. Is anyone else in here having t...

Perfectly Fine -in stock, 2 days later no email no update and was told out of stock

Oredered a Perfectly Fine phone- obviously in stock as I was able to proceed to pay. 2 days later no email no update and was told out of stock while on chat with advisor. Not impressed. This means I will have to pay another month's charge to current ...

Data Sharing

Just some feedback for 02 - Data Sharing - Should be available to separate accounts if they in same name - Rather unhelpful option for lots of families who have separate accounts set up due to no fault of there own - especially when payments are bein...

Mobile data

I'll never use o2 again I never ever use all my data I've normally got over a gig left but this time I used it all because I listened to capitol radio at work and it used all my data so had buy more even though I got rid of the radio off my phone it ...