Re: Worst Cust service - Page 2

Anonymous · ‎25-09-2014

2 days and u can't get thru to any dept at all

MI5 · ‎25-09-2014

It will just be a recycled number - just complete the online sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎25-09-2014

Tried that, had tech team try again last night and again this morning.

Bambino · ‎25-09-2014

Are you able to get to an O2 store and get a new blank sim?

I DO NOT WORK FOR O2

Anonymous · ‎25-09-2014

Was planning on doing that at the weekend if it's not sorted tomorrow.

MI5 · ‎25-09-2014

You really should have secured your number before cancelling the old contract though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎25-09-2014

That would appear to be your best course of action now, as Customer Services and Live Chat seem to be on a different planet at the moment.

I DO NOT WORK FOR O2

Anonymous · ‎25-09-2014

It was 02 that said I would need to cancel my old contract but they could transfer my number.

MI5 · ‎25-09-2014

@Anonymous wrote:
It was 02 that said I would need to cancel my old contract but they could transfer my number.

Maybe so, but would have been easier if account was still active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎25-09-2014

Both accounts were still active at the time...

Anonymous · ‎25-09-2014

Live chat also down. When I did speak to someone on live chat they said I have to ring except I can't get through. Looks like moving networks is the only way. They claim to be one of the biggest mobile networks yet can't employ enough staff.