Solved: Arent upgrades supposed to give better deals?

Anonymous · ‎25-09-2014

Arent upgrades supposed to give better deals?
After 2 years contract on my iphone 5 I am now due for an upgrade:

Below are the prices for a Apple iPhone 6 Plus 64GB Space Grey

Upgrade Price: Unlimited text/messages, 20GB data, £29.99 upfront and £58 per month

New Customer Price: Unlimited text/messages, 20GB data, £29.99 upfront and £58 per month

Looks exactly the same to me!!

Anonymous · ‎25-09-2014

O2 operate a fair deal policy where both new and existing customers get the same deals.

You could speak to Retention dept and they may offer you a slightly better deal !

Independent such as CPW can give sweeter deals but can't offer the Refresh Deals.

Anonymous · ‎25-09-2014

O2 operate a fair deal policy where both new and existing customers get the same deals.

You could speak to Retention dept and they may offer you a slightly better deal !

Independent such as CPW can give sweeter deals but can't offer the Refresh Deals.

MI5 · ‎25-09-2014

That's O2's policy - It's called a "Fair deal for all".....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎25-09-2014

Try retentions but loyalty means nothing and it's O2 policy now to offer the same to new and old customers. Not sure they would give any deals on the new iPhone to be honest😕

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-09-2014

Thanks for your replies

On my homepage where I click to upgrade it says:

"You can upgrade now. As an existing customer you'll always get our very best deals."

It should say:

"You can upgrade now. As an existing customer you'll always get the same deal as non-existing customers."

jonsie · ‎25-09-2014

@Anonymous wrote:
Thanks for your replies

On my homepage where I click to upgrade it says:

"You can upgrade now. As an existing customer you'll always get our very best deals."

It should say:

"You can upgrade now. As an existing customer you'll always get the same deal as non-existing customers."

I agree!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-09-2014

Unfortunately the networks rarely offer better deals to existing customers these days. By speaking to the retentions team and "threatening" them with a PAC request may help with negotiating a better deal.

Use a mobile deal comparison website to find out what the other networks are offering as a guide.

Anonymous · ‎25-09-2014

Thanks, yeah I'm gonna definitely shop around and see where I get the best deal. No particular motivation to upgrade if theres no sweetener!!

Anonymous · ‎25-09-2014

I hope you get the deal that suits your expectations.

Cleoriff · ‎25-09-2014

If you do sign up to a new deal, please come back and let us know which one you chose?:smileywink:

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