Upgrading from Samsung S5 to S7 Edge

[xxscrappyxx]

Hello one and all!! I hope I am in the right forum!

I made several attempts to upgrade my phone online, but decided to cancel the process as I couldn't proceed on my mobile, and when I got home I chose to watch TV and play video games :womanvery-happy:

Anyway, today I received a call from someone at O2 wanting to discuss it.  I said I was at work and couldn't really talk - so we agreed they will call me back later.

My question is, is it worthwile taking the call?  Will they give me a better deal than what is on offer on their website?  I'm not particularly looking to cancel my contract as I have been with O2 for well over 15 years.  

Any help guys? Do I have any room to negotiate?  I am currently on a refresh tariff paying £18.69 per month for unlimited usual stuff plus 2GB Data.  I need more data.

[Cleoriff]

Firstly are you sure the call came from O2? It may have been one of their advisors but always better to make sure. If they do call you back ensure they are offering you a Refresh deal. O2 are the only company who can give you this

Either way @xxscrappyxx see what they offer. If you are happy then go with it...

These are the tariffs on offer with the S7 https://www.o2.co.uk/shop/tariff/samsung/galaxy-s7/?productId=f06174ad-4c08-4c8e-80a5-5989e9e92cf1&p...

[Bambino]

You might also want to try calling customer service on 202 from your mobile and use the 'I'm thinking of leaving' option. That seems to be a method people use to get better deals on upgrades.

[MI5]

You won't get an S7 for £18 a month nor get more data either.

[viridis]

Yeah, 18 might just about cover the Airtime, now just add on 30 a month for the device.

[xxscrappyxx]

I would pay whatever the cost of the phone is on refresh.  But I would like more data.  I paid £20 per month for my S5 + the airtime of £18+

[Cleoriff]

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@xxscrappyxx wrote:

I would pay whatever the cost of the phone is on refresh.  But I would like more data.  I paid £20 per month for my S5 + the airtime of £18+

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Have a look at the tariffs I included in my link @xxscrappyxx. You can decide whats best for you (if any)

[MI5]

Tariffs and handset prices are all listed in the shop.
If you call retentions and do a deal you can expect to get about £4.00 a month discount on average.

[xxscrappyxx]

Errr.... I hope so! I'm not sure anyone else would know I made several abandoned attempts to upgrade my phone.

The number was withheld though.  I don't usually answer witheheld number calls, but as I get so few of them (since I changed my number), I thought i'd take it.  I have NEVER upgraded my phone over the phone.  It has either been online or in CPW.

Don't know what I was thinking asking this woman to call me back.

[jonsie]

Upgrading my tariff in February and I got 4GB for £18.00 but best option in my opinion is to speak to retentions to try and get a good deal on the tariff. Thinking of leaving with 2 accounts could make for a better bargaining tool.