O2.

[Anonymous]

I am absolutely disgusted by what I have heard today! My iPhone 6 has a fault which I was told, for me to have only had the phone 8 days to be told I can't get it replaced or anything! Well if that's the case I hope you enjoy losing customers! I am cancelling my contract and moving to a different provider

[Anonymous]

Did you get the handset in a shop or online?

What is the fault with the handset?

[jonsie]

Take it to an Apple store and they will replace it for you. If its not convenient they can arrange a doorstep replacement.

[Cleoriff]

@Anonymous please don't do anything rash re your contract. That phone is new and still under warranty. Contact Apple support UK directly and they will replace the phone for you.

[jonsie]

https://www.apple.com/uk/support/contact/

https://www.apple.com/uk/retail/storelist/

https://www.apple.com/uk/retail/geniusbar/

[Cleoriff]

To add...we always recommend contacting the manufacturer in this sort of case. It is well known that Apple support is usually excellent.

[Anonymous]

Apple told me to leave O2 because you were no help..

[jonsie]

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@Anonymous wrote:
Apple told me to leave O2 because you were no help..

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Your decision obviously but we are all just customers here like yourself.

[viridis]

What's the fault?

[Cleoriff]

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@Anonymous wrote:
Apple told me to leave O2 because you were no help..

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Thing is you aren't actually speaking to O2 by posting here.  This is a customer to customer forum. If Apple told you 'to leave O2' did they actually explain you would have to pay off your contract before you did leave?