O2 Customer Support Email Address

[Anonymous]

Has any got the O2 Customer Support Email Address?

It would be much appriciated! 

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Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O2 using the links below. 

[MI5]

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@Anonymous wrote:

i am so angry witht the way i am being treated as a o2 coustomer and it horried

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If you think O2 are at fault, make an official complaint http://www.o2.co.uk/how-to-complain

[nige4]

That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!

Plenty of other phone providers out there!

[MI5]

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@nige4 wrote:

That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!

Plenty of other phone providers out there!

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Hopefully you followed the official complaints process first?

http://www.o2.co.uk/how-to-complain

[Curr946]

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@nige4 wrote:

That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!

Plenty of other phone providers out there!

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Back up squire, you need to make an official complaint to O2 (@MI5 has the link in his post). Once they issue you with a letter giving you their final decision, or 8 weeks has past, only then will the ombudsman get involved.

[nige4]

The official complaint was made over 13 weeks ago now so yes I am following the correct procedure, Now 02 contact me 7 times in 3 days trying to sort out the issue, Still cannot accept online payments from any of my cards, but don't have a problem anywhere else. It's been made apparent that clearly there is an issue with the payment process but no clue by anyone in regards in how to resolve it.

[MI5]

Yes, we are aware of a big problem with the payments process and we are assured they are trying to sort it out.
It appears to be taking a long time though......

[Cleoriff]

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@nige4 wrote:

The official complaint was made over 13 weeks ago now so yes I am following the correct procedure, Now 02 contact me 7 times in 3 days trying to sort out the issue, Still cannot accept online payments from any of my cards, but don't have a problem anywhere else. It's been made apparent that clearly there is an issue with the payment process but no clue by anyone in regards in how to resolve it.

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A major issue indeed @nige4 So many people are complaining that they are unable to pay online so you aren't alone. Needs to be sorted asap

[nige4]

Why can't they just admit in the first place that they have a fault instead of implying my card is faulty or I don't have sufficient funds to pay which is clearly not the case? 

I find it pays to be honest in life!

[MI5]

I assume CS haven't been kept up to date with the issue.....?

[Anonymous]

Just been on a live chat with a "help" desk person.  It was like being in a live version of a cross between Little Britain - computer says "No" - and 2001 "I'm sorry, I can't do that Dave"

I wanted them to get someone to call my mobile phone, but apparently this is not possible for a mobile phone company to arrange.  What chance, our children?

Anyway, managed to elicit this email address

ComplaintReviewService@o2.com

Haven't actually used it yet, as I am waiting for an e-mail of the transcript, but assume it works unless I post otherwise tomorrow