No caller id

Lau-loo · ‎18-05-2023

Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please.

gmarkj · ‎18-05-2023

Others have had to get assistance from the community o2 advisors @Lau-loo , so let's see if they can help.

Can you see if you can fix this please @O2Sarah- or @O2Ryan ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Sarah- · ‎18-05-2023

Thanks for the tag @gmarkj

@Lau-loo I will send you a private message so we can look into this 😊

Tiggerbalm · ‎19-05-2023

I also have this same problem.

gmarkj · ‎19-05-2023

One more before you log off for the day @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Sarah- · ‎19-05-2023

Why not 😊 Thanks @gmarkj

@Tiggerbalm I will send you a private message so we can look into this 😊

AndyPW · ‎11-06-2023

Hi. Mine too @O2Sarah- please

O2Sarah- · ‎12-06-2023

Thanks @AndyPW I will drop you a message so we can confirm some details. 😊

Lau-loo · ‎13-06-2023

Now fixed new SIM required and 4g and WiFi calling had to added to account

mtbkun · ‎16-06-2023

call 202 ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile.