No Service

[Anonymous]

I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2 be transparent about this instead of leaving it to the customers to do the running!!!? Do you have customer service standards? I havesent my email of complaint and would urge others to do the same, I wonder, wouldnt a better approach  to send us a text if a mast goes down or is being upgraded to give us an idea of what is going on and for how long? Or would this mean that you would pay more in refunds for lack of service? 

[MI5]

Refunds are optional and covered in the terms and conditions. How could they send a text if the service is down?

[Anonymous]

Hi

They do state that the service isn't fault free and is not available everywhere , however we have heard from people who have been given a goodwill gesture for prolonged downtime.

Let us know how you get on.

[jonsie]

Hope the coverage is resolved quickly for you.

[Anonymous]

@jonsie said "Hope the coverage is resolved quickly for you"


I was thinking the same for you too jonsie.

[Anonymous]

fair point lol, but only if it has gone down, if it is a planned upgrade or work then i assume this will have advanced planning?

[Anonymous]

Yes for planned maintenance it wouldn't hurt for them to send a text I agree
Also I hope it gets sorted soon and you get something back from O2 for the downtime

[MI5]

I have had texts in the past for planned maintenance but more consistency would be nice

[Anonymous]

Try using TU Go in the meantime.

[Anonymous]

I too have had texts regarding planned maintenance.

Communication is key.