How long is an O2 moment ?

Anonymous · ‎05-10-2015

I've been online twice today trying to get online help - been sat like a lemon for ages with O2 telling me to 'give them a moment' - how long is this 'moment' supposed to be ?!

Cleoriff · ‎05-10-2015

Hi @Anonymous

It really does depend on when you ring....a moment can be 6 minutes for me when phoning at 8.20am.....it can be a damn sight longer at other times. Sorry to hear you are struggling to get to speak to someone..:smileysad:

Veritas Numquam Perit

Anonymous · ‎05-10-2015

I've given up - clearly cutting staff numbers to the bone to save money is more important than customer service !

Toby · ‎05-10-2015

Hi @Anonymous,

Sorry to hear this, are you referring to Live Chat?

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Cleoriff · ‎05-10-2015

@Toby wrote:
Hi @Anonymous,

Sorry to hear this, are you referring to Live Chat?

Appears so Toby...I must have missed the bit about 'online help'

Maybe better to phone CS first thing...http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎05-10-2015

Yes

Toby · ‎05-10-2015

Sorry to hear about the waiting times @Anonymous, the advisers are very busy at the moment due to a recent device release. Please keep trying and you can also call us on 202.

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Anonymous · ‎05-10-2015

I wonder which device you are referring to

Anonymous · ‎05-10-2015

In my experience an O2 moment is at least 4 days and counting been trying to use their web site, call centre and web chat since Friday morning without success and all I wanted to do was upgrade and renew my contract...perhaps I should look elsewhere now...

MI5 · ‎05-10-2015

Have you tried calling into a store?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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