Faulty Handset 23 days old

[Anonymous]

Hello,

My S5 developed a fault with the screen however as its outside of the 14 days i have to have it repaired, does anyone else find this shocking ?

my inital thoughts that if anything was faulty you are with your rights to request a replacement?

any ideas?

Thanks

[MI5]

I would push for a door step swap personally.

[Cleoriff]

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@Anonymous wrote:

Hello,

My S5 developed a fault with the screen however as its outside of the 14 days i have to have it repaired, does anyone else find this shocking ?

my inital thoughts that if anything was faulty you are with your rights to request a replacement?

any ideas?

Thanks

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Samsung do provide a 2 year warranty with their products so I would contact them..

[Cleoriff]

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@MI5 wrote:
I would push for a door step swap personally.

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For my benefit @MI5  would you be contacting O2 or Samsung for the door step swap?

[MI5]

O2 at first.

[Bambino]

Won't O2 just say send it to them for repair? That would invite a world of trouble for the OP.

[Anonymous]

O2 would probably stick to their T&C http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob... but it does not cost anything to ask.

Look at 'The Sales of Goods Act.'

[MI5]

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@Bambino wrote:

Won't O2 just say send it to them for repair? That would invite a world of trouble for the OP.

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If o2 won't swap it I'd go directly to Samsung. 

[Cleoriff]

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@MI5 wrote:
O2 at first.

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Thanks..well knowing what might happen if they don't agree to a swap...I might be looking at Samsung under warranty?...

[Anonymous]

tried instore they said if i had purchased it with them they could replace it but cause i brought it online all they could do was send it for repair.

I've looked through the sales of goods but couldnt find much about the retailer having to replace it they just have to offer a replacement or repair