Crystal Peaks O2 .. AVOID

[Anonymous]

I have recently taken 3 contracts out and insured 2 of them, my partner went in today to arange the 3rd insurance  and was met with arrogant unhelpfull staff. She recognised 2 from our previous visits when they were helpfull,  just shows they only want your money. She rang me to tell me what happened so i rang to speak with the manager only to bet with an unhelpfull person who's attitude was disgusting. If i could i would cancell all contracts and go with a service provider who had at least basic customer service, something which is clearly lacking here.

[Anonymous]

Hi and welcome to the forum


Your recent experience is awful.

You can make O2 aware of it here http://www.o2.co.uk/how-to-complain/complain

[MI5]

Definitely register a complaint - This kind of attitude should be stopped before it descends into something much worse.

[Bambino]

How recent is recently? 

[Anonymous]

2 were August and the 3rd was September so very recent

[Anonymous]

A shame your past your 7 day cooling off period for the August ones if you felt strongly enough to warrant cancelling .

[MI5]

It's a shame that your views are tarnished now by a bad apple, however, if you still wish to continue to insure the 3rd phone this can be done online (within 28 days of purchase).
Link with details here http://www.o2.co.uk/help/products-and-services/o2-insurance

[Anonymous]

Was told it needed to be in store as phone needs inspecting ??

[Anonymous]

Sounds reasonable for them
To inspect the phone as it's left the store and been used I suppose.

[MI5]

It clearly states "over the phone" in the link provided ?