Right. After an interesting couple of days and hours spent talking to various people.
I spoke to one phone center manager who said to me that if i returned the phone and it was in perfect working order before it was sent off to the lease team then it must of happened in transit. All i need to do is go into my o2 store and get the manager who took the phone from me to give them a ring and confirm that the phone was all in order and he will happily whipe the charges.. sound simple enough eh?
Went into my o2 shop today and explained my situation and the manager said well as far as he in concerned the phone was in perfect working order when i returned it so gave them a ring to confim it.. This is where the fun starts.
The new manager at the call center he spoke to firstly tried to blame me for it being damaged in transit, then he tried to say there was nothing he can do about it (despite what the previous manager had told me the night before) So after a 1 hour and 30 minutes phone call we got to the conclusion of, that manager at the call center wasn't prepared to whipe the charges but he will put a note on the previous managers computer about the store manager ringing up and confirming the phone was in perfect working order and he can deal with it and whipe it.
The store manager then says to me that after we have spoke to the call center manager on monday ring him in store and let him know what they say. If this manager call center manager now turns round and say he isn't clearing the charges (Not that he can, we have a recorded phone call of him saying he will if we get store manager confirmation) The store manager will then ring his area manager to come and sort out the charges and clear them.
So all in all it's being drawn out by the call center people for a conclusion that is going to end up with me not having to pay anything anyway. A lot of messing if you ask me, but can't fault the store manager, extremely helpful.
