Okay so I've been an 02 customer for 4 years and have never yet considered changing networks until now.
Until recently ive only been able to view my bills online and my credit allowance, which i find would have been usefull at the beginning of my contract when i would have known im going over. This isn't so much my problem but could have saved me a little cash.
So on the topic of money, the last 2 years ive had a contract and find that value for money is well... shocking at best. i had a sony ericsson w850i on £20 a month contract for m first year with 50 minutes and 200 texts, which didnt bother me so much because i liked the phone, but even so, the credit allowance is nothing, i always went over.
So they offer me a new contract after a year telling me i can have any handset i want, so i chose the LG viewty... only to have the reply... we cant offer you that on your contract we can only give that to you on a £25 a month contract, fair enough.... except ive been paying for a £30 a month contract, so over the last year I've overpaid by £60. whts even worse is the 200 minute and 400 text allowance. Checking other networks ive found that you can get up to 4 times as many minutes and unlimited texts for the same price ahnd pretty much any handset going.
Which brings me to my final point and that is 02 you have failed in my eyes, and come march on my renewal there better be a change or you will find yourself 1 customer short, and a vote for your competitors. Thanks for the year of misery.
