on 16-11-2014 20:36
As some of you know I had issues with O2 Repair (Anovo UK) and was so incensed I complained officially to them. Well 5 business days have well and truly passed and I have no official response back from them. Maybe I never get them any relevant details or something however it's still pretty poor.
Anyway after a factory reset and things, it's came good. I already paid quite a lot for them to receive it and fix it for me, so I don't want to go through all of that again.
So my advice to anybody is be careful what you do with your handset, as O2 Repair are not as great as they make out. This forum is scattered with many complaints about them however I don't like making a fuss.
on 17-11-2014 05:58
on 17-11-2014 05:58
A very contentious point and Apple can seemingly get away with it legally. Until we see some test cases in the courts it would seem Apple are justified in their stance....
on 17-11-2014 07:08
on 17-11-2014 07:08
on 17-11-2014 07:28
on 17-11-2014 07:28
At the moment they continue to hide behind the 12 month stipulation....
on 17-11-2014 08:00
on 17-11-2014 08:00
on 17-11-2014 23:18
on 17-11-2014 23:18
I think it's a horrendous get out meaning either party involved in a repair maintenance authorisation can literally just be facetious and bend the rules, as long as leniency can be exercised under the rules. People we've all be done by wisdom and deviants of the law. [Grabs Stake]
on 18-11-2014 14:49
on 18-11-2014 14:49
@anticpated wrote:I think it's a horrendous get out meaning either party involved in a repair maintenance authorisation can literally just be facetious and bend the rules, as long as leniency can be exercised under the rules. People we've all be done by wisdom and deviants of the law. [Grabs Stake]
A lot of sense in that....I must be drunk😂
21-11-2014 15:15 - edited 21-11-2014 15:16
21-11-2014 15:15 - edited 21-11-2014 15:16
I think it's a horrendous get-out as it means either party involved in a RMA process can literally just be facetious and bend the rules, as long as prohibtion can be exercised. People we've all been done by the wisdom and deviance of the corporate rule. [Grabs Snickers]
Better?
on 22-11-2014 08:36
on 22-11-2014 08:36
Much....😉
But the point remains that of all the major manufacturers, only Apple it seems have insufficient confidence in their product warranty wise.
on 22-11-2014 09:23
@jonsie wrote:A very contentious point and Apple can seemingly get away with it legally. Until we see some test cases in the courts it would seem Apple are justified in their stance....
In the thread linked to by mi5 I think this link clears up all the legal aspects http://www.access-legal.co.uk/free-legal-guides/whats-the-difference-between-a-guarantee-and-a-warra...
This paragraph
"
The EU position
There has been some confusion of the impact of European law with regards to warranties. A common misunderstanding is that a business must give a two year warranty. This is not the case. The confusion has arisen over the translation and the use of the word 'warranty'.
The EU law actually entitles people to have a 'right of action' against a business for two years. English law protects consumers more than this and allows a person to bring a claim within six years, some four years longer than required by EU law."
Source a law firm
on 22-11-2014 09:27
on 22-11-2014 09:27
It's a legal minefield @Anonymous . The consumer really needs clearer understanding of this field.