An Update

[anticpated]

As some of you know I had issues with O2 Repair (Anovo UK) and was so incensed I complained officially to them. Well 5 business days have well and truly passed and I have no official response back from them. Maybe I never get them any relevant details or something however it's still pretty poor.

Anyway after a factory reset and things, it's came good. I already paid quite a lot for them to receive it and fix it for me, so I don't want to go through all of that again. 

So my advice to anybody is be careful what you do with your handset, as O2 Repair are not as great as they make out. This forum is scattered with many complaints about them however I don't like making a fuss.

[jonsie]

A very contentious point and Apple can seemingly get away with it legally. Until we see some test cases in the courts it would seem Apple are justified in their stance....

[Anonymous]

From Apples Site -> http://www.apple.com/uk/legal/statutory-warranty/

Seems Consumer Law comes into effect.

"As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law." From http://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html

All quite conusing to the person on the street and me. 😄

[jonsie]

At the moment they continue to hide behind the 12 month stipulation....

[Anonymous]

The voluntary manufacturers warranty.

I'm no armchair consumer / warranty lawyer and have not undertaken any courses so cannot state but as they say (Apple) "LAW
The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods."

I'm assuming the warranty say Samsung apply is also a voluntary warranty too.

Something I've said before is its fine having a warranty as long as the manufacturer themselves don't hide behind it when something goes wrong.

[anticpated]

I think it's a horrendous get out meaning either party involved in a repair maintenance authorisation can literally just be facetious and bend the rules, as long as leniency can be exercised under the rules. People we've all be done by wisdom and deviants of the law. [Grabs Stake]

[jonsie]

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@anticpated wrote:

I think it's a horrendous get out meaning either party involved in a repair maintenance authorisation can literally just be facetious and bend the rules, as long as leniency can be exercised under the rules. People we've all be done by wisdom and deviants of the law. [Grabs Stake]

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A lot of sense in that....I must be drunk😂

[anticpated]

I think it's a horrendous get-out as it means either party involved in a RMA process can literally just be facetious and bend the rules, as long as prohibtion can be exercised. People we've all been done by the wisdom and deviance of the corporate rule. [Grabs Snickers]

Better? 

[jonsie]

Much....😉

But the point remains that of all the major manufacturers, only Apple it seems have insufficient confidence in their product warranty wise.

[Anonymous]

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@jonsie wrote:

A very contentious point and Apple can seemingly get away with it legally. Until we see some test cases in the courts it would seem Apple are justified in their stance....

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In the thread linked to by mi5 I think this link clears up all the legal aspects http://www.access-legal.co.uk/free-legal-guides/whats-the-difference-between-a-guarantee-and-a-warra...

This paragraph

"

The EU position

There has been some confusion of the impact of European law with regards to warranties. A common misunderstanding is that a business must give a two year warranty. This is not the case. The confusion has arisen over the translation and the use of the word 'warranty'.

The EU law actually entitles people to have a 'right of action' against a business for two years. English law protects consumers more than this and allows a person to bring a claim within six years, some four years longer than required by EU law."

Source a law firm

[MI5]

It's a legal minefield @Anonymous . The consumer really needs clearer understanding of this field.