they just lies after lies check this out
info: Welcome to O2, someone will be with you soon.
info: You are through to Dhan
DHAN: Thank you for waiting while coming through to us.
DHAN: Hello O, it's Dhan here. I hope you're well. What can I do for you?
O: hi
O: just wanted know the about my order
O: people from o2 keep lying to me
O: getting *bleep* off now
DHAN: O I'm really sorry for the inconvenience that has caused, and do apology for the same. I will check the account details and will help you with the order deals and the status.
DHAN: Please help me with your order number?
O: ms-**********
DHAN: Thanks for confirming, Please help me with a quick security check here.
Can you tell me the 1st and 3rd characters of your security answer please?
O: **
DHAN: That's perfect match. Thanks for the verification o: ok
O: cool
DHAN: Please give me a few minutes while I check this for you.
O: ok
DHAN: Thank you for your patience.
DHAN: O, I've checked the details for order it is, Apple iPhone 7 Plus 256GB Black, i see.
O: yes
DHAN: The iPhone 7 is out of stock due to huge demand. There’s not enough stock of the iPhone 7 and 7 Plus to keep up with demand so we have less stock available to fulfil iPhone 7 and 7 Plus pre-orders than we’d expected. This is because of a market-wide delay in receiving iPhone stock this year
DHAN: Once it will be back in stock we’ll arrange the delivery on first come first serve basis.
O: this is a jokes because on the 19-9-16 I was told by a advisor that it was ready to be send out and waiting on uk mail to collect it
O: just all lies
DHAN: O, I'm sorry for the misinformation that was shared if, as i can check the account and the order details, I can see the order's Stock is our of availability yet. so i've confirmed the same.
O: it said 2 weeks I'm sure yesterday was the 2week mark
O: I could walk into a three store and pick the same model up
O: but o2 make sure they take the payment sametime from my account and no goods nice one o2 u screw your long term customer in the ass
DHAN: O, I'd like to tell yoiu, I've checked this with my supervisor and has confirmed the order stock is now with O2 and ,
We're holding your place in the queue and will prioritise your order.
DHAN: I recognise that this hasn't been a brilliant experience and apologise for the obvious frustration.
DHAN:
We do respect your long term relationship with us.
O: is that a next lie
DHAN: O I'm really sorry for the misinformation that was shared by the previous advisors.
You will get email confirmation with the order details,parcel number to track,date of deliver once the order will get dispatched from our end.
DHAN:
O, We’re really sorry you haven’t got your iPhone yet. There’s been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can.
We’ll be updating our iPhone 7 Help & Support pages at www.o2.co.uk/help/pay-monthly/iphone-offers to provide customers with the latest information.
O: its don't worry about when it does turn up ill move my 3 phone contract to someone else who maybe treat there customer better you been a star dhan thanks all your hleo and info ill have more chances win the lottery tonight @ 8pm than getting a tracking number from o2 but thanks again
DHAN: We regret for the inconvenience that caused, I do really understand your frustration at the moment. I'd have felt the same if I were in your place
DHAN: O, do you wish me to cancel this order?
O: so if the order stock is with o2 as you just said why would you cancel it
O: this aint going anywhere ill call cs now
O: just lie after lies