on 21-09-2023 20:50
I want to use move my existing SIM card into a newer iphone. When I put it into the phone it gives me two options:
1. Transfer my number over bluetooth from my older phone, but it must be running at least version 16, which it isn’t.
2. Use a QR code.
I’ve had the same SIM card since I got my first phone many years ago, and all I ever had to do was take it out one phone and put it into the next one, and it would work fine. As cards got smaller, I had to cut it down in size but it was working fine in my iPhone 7. I now have an iPhone 12. The slot is exactly the same but this time I am being asked the questions above, neither of which applies.
Can anyone help me please?
Solved! Go to Solution.
on 21-09-2023 21:56
The normal practice for O2 is to disconnect your current sim when they send out the new one.
Some kind of strange security policy.
on 21-09-2023 20:53
on 21-09-2023 20:53
Sounds like it is trying to do something with an esim, which means it cant read the sim card..
You will need to get a new sim card, best bet is to pop into an o2 store with Photo ID, and they can do a sim swap there and then..
Otherwise it will be slow post from Customer Services, which will see your Sim disconnected..
21-09-2023 21:06 - edited 21-09-2023 21:07
21-09-2023 21:06 - edited 21-09-2023 21:07
Do newer phones use eSIM What exactly is an eSIM?
Unfortunately, going into an O2 store isn’t an option for me so what exactly should I be asking for, and can it be done on the website? I started the process of transferring my number but didn’t know if that was the right thing so didn’t go through with it.
on 21-09-2023 21:20
on 21-09-2023 21:20
About eSIM on iPhone – Apple Support (UK)
on 21-09-2023 21:42
on 21-09-2023 21:42
on 21-09-2023 21:50
on 21-09-2023 21:50
Thanks! I’m even more confused now! 😁 I got a new message in settings this time, saying ‘The SIM in your old phone does not support eSIM transfer. Contact O2 for assistance.
on 21-09-2023 21:51
on 21-09-2023 21:51
Thanks! Looks like this is my only option. Will I still be able to use my old phone until I receive the new SIM?
on 21-09-2023 21:56
The normal practice for O2 is to disconnect your current sim when they send out the new one.
Some kind of strange security policy.
on 22-09-2023 01:24
Oh well, let’s hope the new SIM comes quickly!
on 22-09-2023 15:19
on 22-09-2023 15:19
Oh well, the O2 contact number 202 isn’t available. 🙁 I don’t fancy phoning the landline number due to what I was charged last time due to the length if time to get through. Do they not have webchat?