swapmysim

[Anonymous]

Signed up for new tariff and iphone on saturday. Received phone yesterday. Tried for hours to do 'swapmysim' waiting the half hour each time ... told had to do next day.... have done same today and again told to wait till next day. Just need my code from o2 so can start using my phone and havent had one yet. Frustrated!!

[jonsie · Accepted solution]

I would call customer service to clarify what the problem is.

Is this a new account or an upgrade?

Are you porting your number?

[Anonymous]

Sounds like a tech support issue. if you go to help on this site you will see Gurus you can speak to someone and they should point you in teh right direction.. 

is it just swapmysim or clone phone?? 

[Anonymous]

If your close to an O2 high street store possibly go in for help.

[Anonymous]

Apologies I omitted to add :

They can sim swap for you Instore.

[MI5]

I assume you still have your old sim in a phone to receive the code to ?