iphone5 unlock

[Anonymous]

Hi I tried getting my iphone unlocked several times now with no success, how do I progress further with O2 to get it unlocked?

[Bambino]

@Anonymous See this link: http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

[Anonymous]

Hi Bambino, I've already submitted that form several times in the past, I tried over a year ago and tried again in the last few days and still no joy...

[MI5]

What reason are you being given for not unlocking it?
Where did you get the phone from?
Have you tried another networks sim in it and connected phone to iTunes?

[Anonymous]

Hi MI5,

At the time I got my phone with O2. No reason was given because each time they said it's done and I just wait for the notification but each time I've tried an active vodafone, 3 SIM cards and connected phone to itunes and all it shows it invalid sim card. The Guru chat guy, just say re-submit and try again and when I ask why it didn't work before he just says bye and ends the chat.

[MI5]

I would suggest you call to speak to cs rather than use chat.
If it is on contract, make sure the imei is showing in your MyO2 correctly.

[Anonymous]

Contract finished over year ago, probably why their not showing any interest anymore...

[MI5]

Well that would be why the unlock is failing then I guess. You need to put your contract sim back in it to register it in your myo2 then use the link in your myo2 under device details to get it unlocked.

[Cleoriff]

Vital piece of info given at the end...

[Anonymous]

No the original sim card was in the phone and still failing.