Well, this is priceless from o2.
Ordered in store after accepting in good faith their promise that the phone would be in store on that date. The rep even told me specifically that mine was the last phone that was guaranteed a September 19 delivery. False, and clearly based on nothing at all.
No email, so a 40 minute chat with "Divik" in CS, who told me not to cancel my order because, emphatically, all iphone 6s and 6 plusses will be dispatched on September 19. Not from 19th, but on 19th, as he confiemed that twice. Again, false.
He told me to confirm the order with the store, as they had no record of it. Did that - the store rep said that CS should have given me an order number (although they no record of it) and to contact the again.
Further contact with CS who had no record of the 40 minute web chat with "Divik", or of the order, so told me to go back to the store as the order had definitely gone through, and even that "someone in the store may have unknowingly given wrong information".
Back to the store to check again that the order was placed, when the same rep said that Customer Services were continously giving out wrong information, it was a big problem across the country, and the punchline from their own sales rep, "Customer Services are giving o2 a bad name"!
I have a feeling he was going to tell me to call CS again, but didn't hang around to find out.
Almost everything they have told me so far has been false. If the phone is late, then it's late, but don't take your customers for granted. I'll have no problem paying up my contract and telling them to stick their phone if they continue to mock their customers.
