Unlocked Iphone locked to O2

[Anonymous]

Hi, can anyone help me with this issue.

I have just been on the phone with Apple and they checked my imei and said my phone is locked to o2.

Details:

I bought my phone last year from APPLE STORE - no contract- nothing. 

My first sim was o2 but then I switched to giffgaff. 

Now I am not in the UK and when I insert a sim it says - "Please activate your iphone - then I insert my new sim - This sim is not suported by our activation carrier..."? 

How can O2 lock my phone when all I had was a basic Pay as you Go sim and no contract?

Somebody please help me. 

Thnak you

[Anonymous]

Ok thanks a lot guys... fingers crossed!

[jonsie]

Yes good luck, let us know how you get on.

[MI5]

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@Anonymous wrote:
It is MI5 but as Apple state ref my insert they are unlocked both on sim free and Payg.

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So you are saying that NO phones bought from Apple should lock unless bought on contract?

ie they have 2 types of phones available only, contract & non contract ?

[Anonymous]

Hi @MI5

Do you remember not too long ago when we had a similar discussion with another OP.

I visited my Apple Store and spoke to a Specialist and then spoke to an agent on Apples Chat system.

The instore specialist said that iPhones bought at full retail price online or Instore sim free or Payg don't lock out so different network sims can be swapped.

The contract ones do which is why they insist on activating the iPhone in store to stop someone 'trying' another sim.

The Online Chat person told me the same and I let her take control of my MacBook Air to navigate me to their t&c on this.



That's the insert I've added.

[MI5]

Cheers bob, just wanted to check to make sure it was clear, esp for the op
So is everyone's assumption here that Apple handed over the wrong type of phone at pos....?

[jonsie]

That would appear to be the case here with the information we have been given.

[MI5]

Should be simple for them to resolve then

[jonsie]

You would expect so considering the OP has the original receipt. Fingers crossed!

[Anonymous]

Well i checked with two different sources at Apple so I can only repeat what I've been told

Yes hopefully Apple will put this right.

[Anonymous]

Hi ,

am requisting you for unlock my iphone please can you unlock my phone.

Thanks 

Venkat