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Unlocked Iphone locked to O2

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Anonymous
Not applicable

‎16-07-2014 12:09 - edited ‎16-07-2014 12:21

‎16-07-2014 12:09 - edited ‎16-07-2014 12:21

Hi, can anyone help me with this issue.

I have just been on the phone with Apple and they checked my imei and said my phone is locked to o2.

 

Details:

I bought my phone last year from APPLE STORE - no contract- nothing. 

My first sim was o2 but then I switched to giffgaff. 

Now I am not in the UK and when I insert a sim it says - "Please activate your iphone - then I insert my new sim - This sim is not suported by our activation carrier..."? 

 

How can O2 lock my phone when all I had was a basic Pay as you Go sim and no contract?

Somebody please help me. 

 

Thnak you

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎16-07-2014 17:33

on ‎16-07-2014 17:33

@Anonymous wrote:

Hi ,

am requisting you for unlock my iphone please can you unlock my phone.

 

Thanks 

Venkat

Fill out the form mate slight_smile

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎16-07-2014 17:33

on ‎16-07-2014 17:33

No sorry we are all Customers here.

You need to follow the unlock procedure as long as you meet the criteria.
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