Sky email won't send unless on wifi

[Anonymous]

Hi guys.

I'm having a weird issue with sending email from my Sky email account on my iPhone. I've had the issue for a while but put it down to an issue with the email provider.

I have my Sky email account on my iPhone and also on my iPad. On my iPad I am able to send and receive emails to my Sky email with no problems.

However on my iPhone I cannot send email (from my Sky email) if I am not on wifi. If I try to send an email from my Sky email when not on wifi, the email gets put in my Outbox on my iPhone and also a little popup appears saying username or password are incorrect (or words to that affect).

I suspect the issue/conflict is to do with the iPhone using O2's mobile data network to send the email and also the Outgoing SMTP of the Sky email. The Outgoing SMTP settings are identical on both my iPhone and also the iPad, the only thing that differs is the iPad is on wifi whereas the iPhone is regularly on mobile data.

I'm just wondering if anyone else has experienced this issue and found a fix or is there a way to add an secondary outgoing SMTP for O2 mobile data network?

[Beenherebefore]

Something has changed quite recently as I can no longer send/receive via webmail using my main O2 email address even though I can still access the account via webmail (I transferred from O2BB to SkyBB).

[Anonymous]

Thanks browni.

[Anonymous]

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@MI5 wrote:
Found this old thread Fatboy....
Maybe browni can confirm if still applicable or not?
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Solve-your-email-sending-problems/td-p/37

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Thanks for that. Seems a good thread (if its still applicable). I'll refer to it, if my problem starts again. Thanks for all the help everyone

[MI5]

No worries.... hope it stays fixed

[browni]

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@MI5 wrote:
Found this old thread Fatboy....
Maybe browni can confirm if still applicable or not?
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Solve-your-email-sending-problems/td-p/37

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Yes, that still works assuming you have a valid O2 email address and password!

[browni]

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@Beenherebefore wrote:
Something has changed quite recently as I can no longer send/receive via webmail using my main O2 email address even though I can still access the account via webmail (I transferred from O2BB to SkyBB).

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When you login to webmail what email address does it show on the top LHS?

[Anonymous]

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@browni wrote:

Yes, that still works assuming you have a valid O2 email address and password!

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I thought O2 had stopped their O2 email service a while back?

[Beenherebefore]

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@browni wrote:

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@Beenherebefore wrote:
Something has changed quite recently as I can no longer send/receive via webmail using my main O2 email address even though I can still access the account via webmail (I transferred from O2BB to SkyBB).

---

When you login to webmail what email address does it show on the top LHS?

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There's no email address top LHS but there is at top RHS....my original main address shows with a drop-down that reveals both secondary addresses.

A week or so ago I could send and receive but obviously O2 have made some changes recently so although access is still there, send and receive just do not happen now.

[browni]

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@Anonymous wrote:

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@browni wrote:

Yes, that still works assuming you have a valid O2 email address and password!

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I thought O2 had stopped their O2 email service a while back?

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They have for most. The only O2 email accounts that seem to be working are those that were O2 broadband users after November last year.

[browni]

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@Beenherebefore wrote:

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@browni wrote:

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@Beenherebefore wrote:
Something has changed quite recently as I can no longer send/receive via webmail using my main O2 email address even though I can still access the account via webmail (I transferred from O2BB to SkyBB).

---

When you login to webmail what email address does it show on the top LHS?

---

There's no email address top LHS but there is at top RHS....my original main address shows with a drop-down that reveals both secondary addresses.

A week or so ago I could send and receive but obviously O2 have made some changes recently so although access is still there, send and receive just do not happen now.

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Sounds as if you are using the Sky|Yahoo webmail service to access your O2 email. Are you able access O2 webmail directly?

Try this link but it may require a couple of logon attempts:

http://www.mail.o2.co.uk/Login.jsp?app=mail