Being charged for MMS messages that I sent as SMS problem

[Hughmungus]

Recently swapped to an iPhone 5 and head to swap to a nano sim, the change didnt go smoothly and I had to ring O2 to help activate my message service which they did. When I sent a message to a few of my contacts to tell them I was back online it seems that I was charged for MMS rather than simple MMS as the message was just text.

Contacted O2 who sent it to the grandly titled Network Investigation Team, err ally I ask you ?, and they came back after 4 days telling me that I had sent the messages.

THAT WASN'T THE QUESTION, THE QUESTION WAS I HAVE BEEN CHARGED MMS RATE FOR SMS RATE (sorry for shouting).

once again I have made a complaint and had to convince the nice Indian lady that I hadn't sent 150 MMS messages within a 30 seconds period on the 2nd of November.

Is there anyone else within the O2 empire that I can speak to if this sin,t sorted.

[macblank]

sounds like something that's already been answered before.

if you send more than 160 characters (standard 1 sms length) then it will be sent as an MMS.

also it's very easy to forget if u send.on a joke or similar to other friends that u can easily send that many in such a quick time.

[Zombie_Fried]

That was and expensive mistake. 150 mms at 29p each. £43.50 in 30 seconds. 

you should be able to go more than one sms before it turn's it into mms. I think on my s3 its about 3sms before it makes it mms.

[adamtemp64]

Just ensure that you are not entering a subject as that auto sends as an 

mms I have subject line turned off in settings.

also on an iPhone from my experience longer than 160 send as SMS not mms.

[jonsie]

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@adamtemp64 wrote:

also on an iPhone from my experience longer than 160 send as SMS not mms.

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Yes mine just go as multiple sms.

[Hughmungus]

Thanks folks, all I sent was few lines passing on a number,O2 being no help and trying to fob me off. Who can I contact next ?

[macblank]

the only way is to now go field a formal complaint.

they have 6 weeks (if I remember) to deal with it

if you stil feel that the resolution is not to your satisfaction you can the contact Ofcom.

[adamtemp64 · Accepted solution]

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@macblank wrote:
the only way is to now go field a formal complaint.

they have 6 weeks (if I remember) to deal with it

if you stil feel that the resolution is not to your satisfaction you can the contact Ofcom.

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wrong

after following the full complaints procedure listed here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... you do not complain to ofcom but you contact Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

After the 8 week deadlock situation

[macblank]

@Adam

thanks for being so humble in your correction!

I hadn't realised it had changed that much.tbh quickly looking through that page I wasn't that far off.

next time u feel that someone has got something ars* about try humility or you may find someone also being rude to you!

[Hughmungus]

Well I went online chat this morning to the complaints dept, they have agreed to remove the excessive charges but I have to pay first and they will refund next month WTF!, what other large service company does this.

no doubt if I don't pay the extra unlawful fees they will suspend my service.

tin pot company with no customer service whatsoever.

what a should I do next !