on 22-09-2020 18:43
I've got a sony experia XA....my Wi-Fi on it is intermittent,all other devices in the house are fine.I've rebooted phone and Wi-Fi router.Sometimes I get connected,no internet message,authentication problem message,it seems very slow when it does connect,can't access my mobile banking app .Any help appreciated..tia.
on 22-09-2020 18:45
Try forgetting the wifi connection on your phone to the router, then set it up again.
on 22-09-2020 18:54
on 22-09-2020 18:54
Still can't get on mobile banking,and WhatsApp messages take ages to send.There's a little x by my signal bar ..could that be the cause..?
on 22-09-2020 18:57
on 22-09-2020 18:57
Yes, that means there's no data connection.
If you've done all the resets and reboots it could be the phone is faulty.
on 22-09-2020 19:06
on 22-09-2020 19:06
Aaahhhhh ok 👌.. Do you think returning to factory settings would help ? If I can figure out how to back up my data 😁
on 22-09-2020 19:23
on 22-09-2020 19:23
It is certainly worth a try.
Use Xperia companion to backup your phone and reinstall the firmware.
on 25-09-2020 16:37
on 25-09-2020 16:37
Hey @Kim69 just checking if you managed to get this sorted or are you still having trouble?
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