Frustrated

[Anonymous]

I've got a Galaxy Note 3 on a £40+ a month contract and I think it's ridiculous that I can't get Android updates in good time. Lollipop has been out for ages and nothing. Also I'm getting Google hangout has stopped working error messages popping up every hour when I don't even have it installed. Apps keep reappearing even though I disable them and don't want them. All this o2 and samsung bloat ware is ridiculous. I won't be buying android again that's for sure and don't see how 02 is worth the money. Rant over.

[Cleoriff]

Hi @Anonymous

Did you get your Note 3 from O2 or buy it sim free elsewhere? The reason I ask is I have a Note 3 but it was bought outright from CPW ...and I haven't got the Lollipop update yet. As far as I know it has been rolled out to all O2 branded Note 3's re your other problems.... we have a Samsung expert on here @MI5 He may be able to advise you further....

[Anonymous]

Hi, thanks for responding. I bought it from CPW on a 2 year o2 contract. So I'd guess that means I'm on O2 proper as they are the ones who bill me direct.

[Cleoriff]

If @MI5 was online he would ask you for the CSC of the phone. He would then tell you whether it is O2 branded or not.... Sadly I haven't got that level of expertise....yet...

What I can tell you is the Note 3 was the last to get it. Even though the O2 branded models are getting Lollipop... its a slow rollout for them.......but not a sign for me....

[perksie]

Hangouts is installed as part of the Androud OS but you don't have to use it.

Try turning Hangouts off and use the default messaging app instead:

Messages Settings

Use Messages settings to configure options for your text and multimedia messages, including message limits, size settings, and notifications.

Note: If you choose a default messaging app other than Messages (for example, Google Hangouts), you will not be able to use the Messages app unless you restore it as the default messaging app.

1. Press and tap Messages.
2. Tap > Settings.
3. Configure message settings:

• Default messaging app: Set the default app for your phone (Messages) to use for text and multimedia messages.

[Cleoriff]

Incidentally to identify your Note 3 CSC you dial *#1234#

[viridis]

If it's from cpw then it's up to Samsung to issue your software update, not O2.
O2 only issue software updates for O2 branded phones purchased directly from the network.

[MI5]

CPW only sell generic unbranded handsets, so you don't have an o2 phone, your updates will come directly from Samsung and they haven't released Lollipop yet for the Note 3.
When you do get the update you will need to do a factory reset to optimise the OS and that will fix your other problems too.
Hangouts isn't the default message app for Samsung anyway.