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Level 1: Joiner
admrt
Posts: 2
Registered: ‎26-09-2013
Accepted Solution

Sony Xperia Z1 just died!

I've only had this phone for 6 days and was in the middle of sending a text when the screen just went blank. I'm now unable to restart the phone and if i try a charge there is also no response.

 

Has anyone else had this?

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1980b
Posts: 568
Topics: 4
Kudos: 63
Solutions: 36
Registered: ‎09-09-2013

Re: Sony Xperia Z1 just died!

Was the battery very low?

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Level 1: Joiner
admrt
Posts: 2
Registered: ‎26-09-2013

Re: Sony Xperia Z1 just died!

No, it still had more than 50% left.

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MI5
Posts: 19,515
Topics: 189
Solutions: 2,624
Registered: ‎04-04-2012

Re: Sony Xperia Z1 just died!

Personally I'd be on to O2 for a replacement phone asap.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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1980b
Posts: 568
Topics: 4
Kudos: 63
Solutions: 36
Registered: ‎09-09-2013

Re: Sony Xperia Z1 just died!

It's back!

 

http://crave.cnet.co.uk/mobiles/sony-apologises-for-xperia-z-sudden-death-glitch-50010732/

 

You can probably sort it yourself BUT only if you are comfortable flashing FTF files via Flashtool?

 

If not you could try and run the repair option fro the Sony Software on your computer.

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Level 3: Ponderer
masterwai
Posts: 95
Registered: ‎19-09-2013

Re: Sony Xperia Z1 just died!

damn! unlucky! yea get on the blower to o2 for a new handset.

 

Mine went blank a couple of times but came back after a couple of minutes

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Level 2: Apprentice
DJCBFD
Posts: 5
Registered: ‎17-09-2013

Re: Sony Xperia Z1 just died!

Mine did too, I was told by O2 tech support connect usb cable to phone & power supply on then hold upper volume button & ON button at the same time for 10 seconds and see if it works mine needed two attempts if not call O2 for a replacement handset

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Level 2: Apprentice
steve-b
Posts: 11
Registered: ‎05-06-2012

Re: Sony Xperia Z1 just died!

It has just happened to my new Xperia Z1 10 minutes ago!!

 

I was browsing through some of my photographs and the phone just died. I couldn't bring it back to life so, in a panic, searched and found this page. I followed the link on here and tried the volume up and power button at the same time. It took a couple of attempts but it has brought the device back to life! What the hell was that about? I wonder if all Z1's suffer from this issue or if its just some of them?

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jonsie
Posts: 18,244
Topics: 156
Solutions: 1,817
Registered: ‎04-01-2009

Re: Sony Xperia Z1 just died!

It's a bit worrying but hopefully it's not affecting all handsets. If it happens again maybe a full factory reset after backing up. Should you get the problem again then send the phone back to the manufacturer.

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Level 1: Joiner
barbertommy
Posts: 1
Registered: ‎20-10-2013

Re: Sony Xperia Z1 just died!

my z1 has just done exactly the same having trouble trying to get it to come back 

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