No signal network mast been done since September

[Annoyed6]

Since September in my area the mast has been done hence no network signal. I was told by an 02 representative my bill will be refunded for 3 months until the signal network is on. It January now and still in the same place no network signal. Today noted 02 have charged me for the February bill. It has not been 3 months refund ! STILL NO NETWORK

[Enlli · Accepted solution]

This is not something we can deal with here as this is a customer to customer forum 

It us unusual to offer compensation and when an ex gratcia Payment is made it is usually after the problem is fixed

Have you contacted O2 again

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.