O2 Community Forum

O2 Price Promise?

Ok, So I've been a loyal o2 customer for nearly 10 years now, and several of those have been on cotract with them. I was just wondering as I am nearing the end of my contract period, that if I found a cheaper deal (for a phone on their network) would...

Resolved! Don’t answer this number! Or any from people asking for OTP’s!

Don’t answer this number: +44 20 3838 2296 from London! I’ve received a call from this guy for weeks now because at first he seemed super friendly and legit but I was busy so asked him to call me another time. Well today I finally carried on the call...

Sim/Account Ownership Letter - About to throw my phone out the window

Frustrating rant ahead. Bit of context, I bank with Monzo and have a PAYG sim with o2Monzo have asked for me to verify my telephone number with them by providing a "Sim Ownership Letter / Account Ownership Letter / Sim Purchase Reciept" from O2 as my...

O2 proof of usage is not accurate.

Need proof of usage for an insurance claim but o2 have gave me a report saying I last used my phone a full week before its last usage, making my insurance claim void. I’m now looking for ways to prove this, I made calls, sent photos, and messages (wh...

£5 free credit

I just registered on the 02 website when do I get my free £5 credit

O2 Switch Up

Hi, I have o2 Switch up on my contract however, i’m using a different handset to the one assigned to contract. The contract is iPhone 14 but i use an 11ProMax which has been better for me, I am assuming that the Switch-up option would no longer be a ...

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

Why can’t I log into the app

Get someone to phone me on (REMOVED)

Resolved! Account closure

Hello, I have recently left the UK and hence requested to close my o2 account. On April 26 I have received an email stating that my number was disabled and my final bill will be provided within next 14 days. We are nearing those 14 days deadline but ...

Resolved Fraud Case Money Credited to Wrong Account

I was involved in a Fraud Case back in October 23. Someone had ordered a phone and set up a contract using my details. I was able to contact O2 prior to the phone being sent and report the fraud however it dragged on for months with several letters/e...