TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

It plugs into a fixed broadband connection to give a mobile hotspot.

[Cleoriff]

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@MI5 wrote:
It plugs into a fixed broadband connection to give a mobile hotspot.

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See? I would have just said it boosts your signal....:smileytongue:

[Poppet]

Thanks for the advice, I've found calls will work on wifi calling but not sending and receiving texts. Broadband connection is a decent one and I'm using an S8.

[MI5]

No, unfortunately texts don’t work.

[Poppet]

According to one of the O2 customer advisors the boost box only works in "exactly the same way as wifi calling" she said "it doesnt boost a mobile signal at all".

Btw, the advisor also told me she has AN EE CONTRACT ......

[Cleoriff]

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@Poppet wrote:

According to one of the O2 customer advisors the boost box only works in "exactly the same way as wifi calling" she said "it doesnt boost a mobile signal at all".

Btw, the advisor also told me she has AN EE CONTRACT ......

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And yet we had another customer yesterday who claimed their boost box and increased their signal massively and they could call and text with no issues...(they weren't talking about 4G and Wifi calling)...just the effect of having a boost box. They needed Tu before that.

[MI5]

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@Poppet wrote:

According to one of the O2 customer advisors the boost box only works in "exactly the same way as wifi calling" she said "it doesnt boost a mobile signal at all".

Btw, the advisor also told me she has AN EE CONTRACT ......

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Total twaddle.....

[jonsie]

@Anonymous

If your signal is zero then you're correct a boost box will be of no use. However if you have the slightest signal then it will work. 

[pgn]

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@jonsie wrote:

@Anonymous

If your signal is zero then you're correct a boost box will be of no use. However if you have the slightest signal then it will work. 

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Does a boost box not connect to a (wired) broadband connection in order to route calls from authorised phones via the Broadband network...?

So if you have zero O2 signal but a good broadband or cable connection, the boost box just sits between your phone and your (not necessarily O2) wired data service? 

[MI5]

A boostbox does not need a mobile signal at all.
It runs off a broadband connection, that's the whole point of it.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...