TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[nofaithinthis]

Thanks
Does me over properly
No signal here and 02 and WiFi does not work on HTC
Was it a money making decision as everyone was using TiVo for calls and texts or trying to make people buy 02 linked phones

[Cleoriff]

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@nofaithinthis wrote:
Thanks
Does me over properly
No signal here and 02 and WiFi does not work on HTC
Was it a money making decision as everyone was using TiVo for calls and texts or trying to make people buy 02 linked phones

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Probably a mix of both, Additionally it could be used abroad...

[nofaithinthis]

Come clean why did you stop Tugo?

[nofaithinthis]

Lucky you to get tugo restated they cannot do mine and all I get is tugo is down for maintenance

[MI5]

You are not alone!

[nofaithinthis]

Yup used it in Tanzania for three months

[jonsie]

TU will sadly pass away on the 30th November from unnatural causes. 

It's pending death was announced unsympathetically and with great joy by the men in suits who mistakingly looked upon the deceased as a way of generating oodles of dosh for their back pockets whilst raising a middle finger to the sadly bereaved congregation.

May TU and O2 RIP and meet again in the great dustbin in the sky. 

[Anonymous]

O2 have now called me in response to my formal complaint about them closing Tugo. 

They have denied my complaint but strangely have paid me £20 compensation, odd as the complaint was turned down. 

They also said the decision to close the service cannot be changed. I said it can be changed, they choose not to change it. 

Jules

[MI5]

Indeed.

[jonsie]

There was never any doubt that they would not reconsider.