cancel
Showing results for 
Search instead for 
Did you mean: 

Poor signal

Alnjo
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since upgrading to a Samsung A53 5g my signal is terrible. 

My wife has the A54 5g,  both on 02. She gets good signal and 4 or 5 g in places I get nothing.

I've tried everything with the phone ( factory reset,  setting changes,  turn this on , turn that off ) its very frustrating .

I had no issues with my old Huawei,  except the battery. 

Message 1 of 3
364 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122959 Posts
  • 826 Topics
  • 7470 Solutions
Registered:
Message 2 of 3
362 Views

Enlli
Level 65: Ultra-cool
  • 6608 Posts
  • 49 Topics
  • 1488 Solutions
Registered:

Can you swap SIM cards with your wife. If you still have problems could be the phone or setting

If the problem moves to your wife's phone then as a first step I would suggest a SIM replacement 

If you can, call into an O2 Shop with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
343 Views