Doorstep exchange

Harryblake12 · ‎17-04-2024

Do o2 still do doorstep exchange for faulty devices and what is the process/ time taken?
thank you

MI5 · ‎17-04-2024

Se help here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Harryblake12 · ‎17-04-2024

Thanks for your reply I’ve seen this on their site and it doesn’t help me much would it be possible for you to tag a o2 agent in this for me thank you

MI5 · ‎17-04-2024

@Harryblake12

No agents here anymore, sorry.

They were removed by a "we know better" policy

All contact methods here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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