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Apple Watch Cellular Setup - Error : Reference Code 14

kenzo99
Level 1: Joiner
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Hi, 

 

When trying to activate the cellular feature on my apple watch Series 8, via the iphone watch app I get an error message stating "something went wrong,.... quote reference code 14".

 

I have tried multiple times and always get the same error message.

Everything is on the latest version of software and i can see the esim cost on my monthly bill.

 

Any help to resolve would be appriciated

 

Thanks

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MI5
Level 94: Supreme
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Registered:

@kenzo99 

All we know here Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 145031 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

@kenzo99 

All we know here Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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kenzo99
Level 1: Joiner
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  • 0 Solutions
Registered:

Thanks for the link, it was at the guide suggested for reference code 14 which was to reset esim.

 

Regards

 

 

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