tarriff

[Anonymous]

ive changed to o2 and oppited for the pay & go go go tarriff topped up 10 pound and it didnt give me my texts mins or data allowance but says im on that tarriff why has this happened tells i need to top up to get my allowance

[perksie]

Your allowance is normally applied once a month on your anniversary date.

[Anonymous]

Check again in your my02 just to make sure.

If it shows then ring O2 From your O2 mobile 4445 > 25p per call
From a landline 0844 809 0222 > 5p / min.

They can apply the tariff and move the anniversary date if necessary.

[jonsie · Accepted solution]

You can't change the anniversary date normally. If you top up late then that becomes the new anniversary date. You cannot bring it forward.