change of tarriff

[Craige]

hello, today i contacted 02, i explained to the lady that I live in a secure unit, and cannot have a new sim sent as its an hospital. I requested that the sim i have number (REMOVED)which is currently a £10 bundle, change to a pay monthly tariff. she set up a £26 monthly contract, with unlimited text, calls and data, paid by direct debit. she told me it would activate in this sim within 24 hours. I have received a text telling me that a new sim has been sent and a new number issued, (REMOVED)my order number is (REMOVED). if this cannot be set up on the sim I have now I would like the contract cancelled as it does not meet my requirement as i asked for.

Thank you Craige

[MI5]

@Craige 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Guide: How to find help & contact O2 

[Oxonian]

@Craige 

Welcome to the O2 customer to customer Community. 👍  

This might be of relevance to you :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

In particular, the Support Request Form could be a useful way to seek further help. 

I hope that you will not feel the need to leave O2, but if you do, this will be helpful :-

Guide: Cancelling Your Contract 

Please let us know if you require further general assistance. 😀

[MI5]

As in the guide posted already

[Bambino]

@Craige The information on Pay & Go and Pay Monthly sims are not the same, so you would need a new sim card whichever provider you were with. I'm not quite sure why you can't receive mail, but perhaps if you spoke to O2 customer service again they may possibly be able to send the sim to a family member. I'm not sure if that can be done, but it may be worth asking.