overcharged on my contract

[Anonymous]

hi, my name is stuart,i took up a new contract in march on a 25.90 which was with a discount of 30% and should have been £37.Since then i have been charged £60 in april and £37 in may,now they want £38 for june, i have been up shop on two occasions and made some calls to the shop,they say they will sort it but to no avail,should i cancel the direct debit so then they will have to contact me,what should i do?

[jonsie]

Don't cancel the DD, call 202 and find out when the discount will be applied. Also check in My O2 what the extra charges are for.

[Anonymous]

i have phoned 202 and they told me to go back to shop,on view my bill there are no extra charges,what it is the discount hasnt been applied and i think they are charging me the original price of £37,but what is annoying is that nothing is being done

[Anonymous]

check your contract and see if there is a clause where o2 can change the price they charge you.  There a story about it on watchdog a couple of week a go.

[MI5]

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@Anonymous wrote:

check your contract and see if there is a clause where o2 can change the price they charge you.  There a story about it on watchdog a couple of week a go.

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This has nothing to do with the question and there are many threads and explanations on the website for the price rise 

[Anonymous]

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@Anonymous wrote:

i have phoned 202 and they told me to go back to shop,on view my bill there are no extra charges,what it is the discount hasnt been applied and i think they are charging me the original price of £37,but what is annoying is that nothing is being done

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I managed to get my discount sorted via Live Chat when I noticed that it hadnt been applied to my account. I'm sure from reading on here that discounts dont usually apply until the 2nd bill but it would appear it hasnt on yoru account.

So yeah do as Jonsie said and call 202 and tell them you want the discount applied. Out of interest, what type of discount was it? Employers discount? Friends and Family?

[Anonymous]

friends and family discount but i have not been refunded yet for the overcharge of previous months

[Anonymous · Accepted solution]

Unfortunately I dont think you'll get a refund for the months where the discount didnt apply. I'm sure there will be something written into the terms and conditions which state that it will be applied on or after the 2nd bill.

That doesnt mean you shouldnt call and ask! I dont think shop staff can do this so you'll need to call  Customer Services. if you dont get a resolution then you should follow the complaints procedure.

[Anonymous]

thanks all of you for your help,its been very useful

[Anonymous]

just come off the phone to o2,they told me only today the discount was added which should have been added in march when i took on the contract,i have lost my discount since then it will be used on my next bill in july.i have written a letter to head office and hope they will refund me.thanks for the advice its been very helpful