Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch from Personal to Business Account - not a simple how too....

I am 2 months into a personal contract with o2 and have a samsung s3. I have joined a new company and been given a blackberry on o2. I want to have just one phone (the samsung s3) and one phone contract - is this possible? Options I'm aware of: Cance...

Resolved! O2 sim in another O2 phone?

Hi, I'm halfway through a pay monthly 24 month contract with a Samsung Galaxy W phone.My mum is looking to get her first smart phone. She is thinking of taking out a 24 month contract that is exactly the same cost / tariff as i'm on - 500mb, 200 minu...

Resolved! Cancelling my contract but it isn't within the 30 days notice.

Hi.My contract is a 24 month one and the contract renewal date is for the 29th of this month but I didn't realise that I had to give a 30 day notice on cancellin' my contract and I would like to cancel it before then. Only because I've seen a new pho...

Resolved! Account not showing

Hi When I first registered it showed my full account , now when I log on to my account it shows nothing at all and not able to do anything . Anything I can do . Just had a look further down and it seems like a common problem with no help lol Derek

O2 Dodgy Sales Practices?

Been a customer with O2 for nearly 10 years. two contracts running, then several years on Simplicity plan. so in september when my phone died i thought i would see what upgrade/new contracts they had. September 28th they sold me a contract for 13.50 ...

Resolved! near end of pay monthly contract

Hello, my o2 pay monthly contract ends december 15th, I pay by direct debit and would like to know if I have to phone up and cancel my contract? or will it stop automatically? as I dont wish to continue for another year.Thanks,Richard.

Resolved! Missing calls yet have a signal

I am missing calls from people that ring me since I up graded to Iphone5 with new nano sim. I have signal bars but my calls go straight to "your call cannot be accepted at the moment blah blah blah" the caller then sends me a text to tell me about th...

Resolved! Registration........

Hi, I am trying to register my wife's mobile number with your rewards site, but because she uses my e-mail address it will not let me register her mobile, is there another way she can register as she does not want to create her own seperate e-mail ad...

I've lost my 100mb of free data.

Hi all, as the title says, I'm on 50mins 250texts 100mb of data plan but after changing up to to 500mb for £6.00 and not using it I decided to change back but I've lost the 100mb allowance. Any Ideas?

Resolved! Limit to unlimited texts?

I became a new member to O2 last month and ay £7.50 for unlimited texts, which expires at the end of this month. I got a text from O2 saying that I have ran out of texts...there's a limit on unlimited texts? I had £2.50 left, now just £1.78 so I'm al...

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