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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 25534 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Data

rnorning. I have just changed my tariff so i have more data. My new tariff does not start till the 14th of feb and my data has just run out. Ive been on my o2 but it wont let me add anymore. Can you help. Thank you Jus.

Anonymous by • Not applicable
  • 1056 Views
  • 2 replies
  • 0 kudos

Resolved! I’ve just u graded my tarriff, when will my data be active?

After running out of data again, I’ve decided to upgrade my tarried instead of buying a Bolton as I feel I need more per month anyway not just as a one off. When can I expect that extra data to be available to use? Will it be immediately or after my ...

Anonymous by • Not applicable
  • 757 Views
  • 3 replies
  • 0 kudos

Resolved! phone blocked for no reason.

Got message my Sim is blocked.All bills paid ontime.20 months into contract.O2 is 0 help.Usually go over over contract but it's always paid in full by direct debit.Am severely disabled and now social services and my carer can't contact me to take me ...

Resolved! why havent 02 cancelled my tablet bill?

i had a tablet deal with 02 for the requisite contracted time, no great difficulty but a very expensive tariff (£20 for 1gb), so i cancelled at the end of the contract, or thought i had,apparently hadn't been explicit enough so i cancelled again, now...

Anonymous by • Not applicable
  • 670 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail

Can someone help please?? I have a Samsung phone with voicemail turned off. However, a company is still managing to leave a voicemail on my phone, the phone never rings, they just manage to leave a voicemail. O2 customer service got me to go through ...

Blulu by • Level 1: Joiner
  • 2642 Views
  • 12 replies
  • 0 kudos

Iphone 6 Massive Data use and unusual events

Hullo, I got an 80% data used warning in early January, the first I've ever had and although unusual, I assumed it was for the December into January bill as I hadn't done anything out of the ordinary with my phone and usually keep within my 3 gb limi...

Rich3 by • Level 1: Joiner
  • 1253 Views
  • 8 replies
  • 0 kudos

The poorest 4g ever know, probably ever too be known!

Anyone have any idea why less than 0.5mb a second is even a thing on 4g? I could get that in 1997 on all dial up..... There has too be a loophole to get me out of this contract! Only went with 02 for the Google phone! Clearly there internet is lackin...

Anonymous by • Not applicable
  • 649 Views
  • 3 replies
  • 0 kudos

Resolved! Balance due in the minus

Hi I've just had a direct debt go out for my bill £41.84 I've gone on to my O2 app and the balance due part say -£60.84 what does this mean and surely if im in credit with them they wouldn't have taken the £41.84Thanks

Laurie92 by • Level 1: Joiner
  • 1805 Views
  • 3 replies
  • 0 kudos

Resolved! Data

I have the same apps that I’ve always had when I only had 500mb I now have 3gb and this last about 2 weeks, My boy watched a 6min video of brum (NON HD) and this took my last 322mb of data now I have to wait till 12th of next month for it to renew, I...

Anonymous by • Not applicable
  • 2024 Views
  • 7 replies
  • 0 kudos
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